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Does it cost anything to sign up for or to activate the service? And does it cost anything to cancel it? |
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No - we will NOT charge you anything neither at sign up for the service nor (we believe this will not happen, but anyway...) upon
cancellation of your account. Your local phone company may still charge you a small one-time fee (usually about $5) for switching carriers - but only
if you designate us to be your primary long-distance carrier (you can have just one primary carrier); in this case you are entitled to a reimbursement of $5 per line. |
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Are there any other charges associated with the service - monthly, per call, per minute or per anything else? |
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There is $2 monthly fee for all US customers. There are no other fees or hidden charges. |
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How do I call long-distance? |
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Plan W works the following way:
1. To place a long-distance call you dial a special access code that we'll give you when your service becomes
active. It looks like 1010111
2. Without stopping, you continue to dial the number as you would in a normal fashion - like 1-AREA CODE-NUMBER for domestic calls or calls to Canada or the Caribbean or for
international dial 011-COUNTRY CODE+CITY CODE+NUMBER+#
3. Example: To call a number within the US, Canada or the Caribbean: to call (213) 463-5333, you have to dial 1010XXX-1-213-463-5333 or to call 123456 in
Frankfurt, Germany you would dial 1010XXX-011-49-69-123456#
4. If you have chosen to switch to us as a primary carrier, no special dialing is necessary - just dial as usual (don't forget the # after any international
number - it saves you 5 seconds of waiting). |
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How do I call when I am not at home? |
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Our Plan W is designed as a regular phone - based plan. It provides excellent rates, but does not have all the flexibility of the G plan. If
you plan or think you may have to place calls from public, third party or mobile phones, it does not
cost anything to add our Plan G (specially the calling card portion of it) to any account that has Plan W activated - you can have both of them, as a matter of fact. You can subscribe to both plans at the same time - see the
Plan G FAQ. |
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The phone service is not under my name. Can I still sign-up for your program? |
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No, because the person under whose name the service is will be responsible for all the charges made from this line, whether his or someone else's,
so he is the only one to be able to sign-up this line for the program. It's OK though, if he signs-up for the program and then lets you use the line to make long-distance calls. |
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How much does it cost to call another number within the US? |
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All iterstate calls made within the 48 US states (except these placed in your home state) will cost you 8.9cents/min 24 hours a day / 7 days a
week. Your in-state rates vary, depending on the state you are in (see table below). For international rates, see Plan W countries rates. |
